Appointments

 
 

Appointments:
Practice Hours:
Mon-Fri 8am to 6pm
Sat 8am to 12pm

Tel: 9798-3100 *Please note that masks are required to be worn in the practice

After Hours (Emergencies dial 000): 
After-hours advice can be obtained on: 0451 658 658

Please be advised that calls to this number may attract a fee at the doctor’s discretion.

Click here or the above icon to make your appointment online.

HotDoc’s Patient Privacy Statement can be viewed here.

URGENT Appointments

Please do NOT book Urgent appointments Online. Please phone the surgery or dial 000

Standard Appointments (for existing patients)

*Standard Appointments: 15 minutes (can be booked online)

Telehealth appointments for existing patients (can be booked online)

Long Appointments can be booked online.

New Patient Appointments are long appointments (30 minutes).

Please phone the practice if you have complex issues or several problems to discuss that may require more time than a standard consult, this includes Childhood immunizations, Travel vaccines, Ear Syringe, Pap Smears, driving medicals and other Medicals requiring paperwork or forms to be completed.

PLEASE BE ADVISED THAT TVMP DOES NOT OFFER BULK BILLING FOR APPOINTMENTS HELD ON SATURDAYS.

 
 
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Zero Tolerance Policy 

The Practice takes it very seriously if a member of staff is treated in an abusive or violent way. 

We have a ZERO TOLERANCE approach towards any verbal, aggressive and violent abuse and behaviour towards our Receptionists, Doctors, Nursing team or other patients.  

Our Doctors and practice staff have a right to care for others without fear of being attacked or abused. To successfully provide these services mutual respect between all the staff and patients must be in place.  

Dealing with people who are abusive or aggressive towards our staff and our patients, takes us away from caring for you. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. 

However, aggressive behaviour, be it abusive or violent, will not be tolerated. Abusers will be required to leave the Practice and be asked to transfer their care to another practice.  

In extreme cases, including refusal to leave the Practice, will result in the police being called. We have the right to refuse treatment and take further action against anyone who threatens the safety of our staff and our patients. 

In order for the practice to maintain good relations with its patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable: 

  • Verbal abuse towards the staff in any form including verbally insulting the staff

  • Using offensive language or swearing at practice staff

  • Any physical violence towards any member of the Practice Team or other patients, such as pushing or shoving

  • Racial abuse and sexual harassment will not be tolerated within this practice

  • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations are given when they cannot

  • Causing damage/stealing from the Practice’s premises, staff or patients

  • Obtaining drugs and/or medical services fraudulently

    Finally, we ask you to treat your GPs and their staff courteously at all times.